Privacy Policy – Relax Ortho Surgical

Effective Date: 12/3/2025

At Relax Ortho Surgical, your privacy is our top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our store, use our website, or communicate with us through any platform.

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1. Information We Collect

We may collect the following personal details when you:

• Fill out forms on our website

• Make purchases online or in-store

• Subscribe to our services or offers

• Contact us via WhatsApp, email, or phone

Types of information include:

• Full Name

• Contact Number

• Email Address

• Delivery/Billing Address

• Order and Payment Details

• Medical equipment preferences (for better recommendations)

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2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders

• Provide customer support

• Share order updates and offers via WhatsApp or SMS

• Improve our services and website

• Send promotional content (only if you opt-in)

We do not sell or rent your personal information to third parties.

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3. Data Protection & Security

Your data is stored securely, and we take all reasonable precautions to protect it from unauthorized access, disclosure, or misuse. We use secure servers and encrypted communication wherever applicable.

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4. Third-Party Services

We may use trusted third-party tools like payment gateways, WhatsApp marketing platforms, and analytics tools. These services have their own privacy policies which we recommend you review.

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5. Cookies

We use cookies to:

• Analyze traffic and browsing behavior

• Enhance user experience

• Remember user preferences

You can choose to disable cookies through your browser settings at any time.

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6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent for marketing communications

To do this, please contact us at 📧 relaxorthosurgical@gmail.com or 📞 +91-99335-58810.

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7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date mentioned above.

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8. Contact Us

For any questions or concerns about this Privacy Policy, you may contact us at:

Relax Ortho Surgical
56/6 Shyam Villa, Near Dwaldies More,
Amrita Lal Banerjee Street, Konnagar, Hooghly – 712235
📞 +91-99335-58810
🌐 www.relaxorthosurgical.com